Introduction: Moovs Payments

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Using Moovs Payments Makes You Money With Higher Conversion and Fewer Chargebacks

Moovs Payments is your payment processor, directly integrated into the tool you use to run your business on a daily basis. No need for multiple tools, one of the best engineered and best-priced payment providers, is now directly in your software, for your use. Below are some of the key benefits you have with Moovs Payments over traditional, often outdated payment providers.

The benefits include:

  • faster processing
  • fewer credit card rejections
  • better chance of winning a dispute
  • fair pricing and no hidden fees

All in all these save you thousands of dollars a year.


We love the fact that our customers are business owners themselves. You have to run a tight ship: running a successful business means getting the details right and patching small leaks before they become big ones. You are great customers because you care—a lot.

We also love the fact that Moovs is completely aligned with your success. When your business succeeds, ours does too. So we care about every part of your business working well because it ultimately translates back into our success too. This alignment is the core of our customer satisfaction, and why we will always go above and beyond to ensure you have everything you need- payments is one of the key pillars.

Speed and resilience

You know the story about Steve Jobs demanding Macs be just as beautiful on the inside as they are on the outside because he cared that much about craftsmanship? Moovs Payments is like that. It is great engineering. So we put it to the test to see if it actually made any difference. Spoiler alert, it does. Moovs Payments is significantly faster than competing payment processors, meaning you have higher conversion rates (i.e. customers booking with you) and fewer hiccups and bugs, leading to frustrated or fleeting customers.

Studies show that speed in payment makes the conversion 1.91 times more likely, which is not a small percentage but rather a significant increase in your revenue!

Most payment processors also reject more credit cards then justified, since their not aligned with your business. Our technology allows us to reject up to 6% fewer credit cards, meaning you can accept more payments and end up with your revenue in your pocket!


Security is among the biggest considerations in everything we build. If you have any questions after reading this, please contact us.

Our payments are build on Stripe, which ensures the payments structure have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

And all card numbers are encrypted secure with AES-256. Decryption keys are stored on separate machines, not the same ones as the card numbers. None of Stripe’s, the plat internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

Lastly, there's luckily also something you can do to decrease fraud and increase security. 1) Require as much information in the payment process as possible (no worries, at Moovs this is integrated in the flow) and 2) have records of your customer communication throughout the booking process. This allows you to send more information to the bank in case of a dispute.


One thing we don’t love to see happen is customers filing a chargeback with their credit card company. For instance, if you’ve already done the trip and eaten the cost, a chargeback can make a real impact on your bottom line. You hate it, and so do we.

There are obviously good reasons why banks and card networks enforce chargeback rules; they’re an important consumer protection feature, and there are some bad operators out there who try to take advantage of consumers. But if you are diligently providing great service on time and on brand, and they thank you for your service with a Product Not Received chargeback, then you need to make sure you win that dispute. That's where Moovs come in.

With Moovs Payments you are significantly more likely to win a chargeback since we provide all of the payment details, receipts, charges, and fees. This gives you more content to fight the chargeback, and we've seen the win rate increase by as much as 37%. Again not a small difference, but thousands of dollars in revenue in any given year!

Cost & Fee Structures

Finally, we like to keep things simple at Moovs. So we charge a simple flat rate, no hidden fees, no surprises, regardless of the credit card the passenger uses.

Your payment processor today is probably charging you merchant account fees, gateway fees, and other hidden costs every month. And when your payment processor offers you cost-plus payment terms, even at cheap rates, they are fundamentally not aligned with you.

They’re not aligned with you because they’ve passed the buck back to you—they don’t actually care about successful transactions; they don’t actually care about bearing transaction risk, or going to bat for you. They don’t actually care whether you get paid out quickly or slowly.

So don’t give up dollars in order to chase cents.